Legal Pages

Shipping Policy

In our shipping policy, we want to ensure clarity regarding the distinction between order processing times and shipping times that customers see at checkout. Please note that our order processing times are separate from the shipping times displayed during checkout. While we strive to process orders promptly, the processing time refers to the time it takes to prepare and fulfill your order before it is handed over to the shipping carrier. Once your order has been processed and handed over to the carrier, the estimated shipping times provided at checkout come into effect. These shipping times are provided by the carrier and are an estimate of the time it will take for the package to reach its destination after it has been shipped. We kindly ask customers to consider both the order processing time and the estimated shipping time when planning their purchase. Should you have any questions or concerns regarding the processing or shipping of your order, please don’t hesitate to reach out to our customer support team.” All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We would like to provide you with important information regarding potential delays that may occur during the shipping process. While we strive to ensure timely delivery of all orders, there are certain circumstances that may cause unforeseen delays which are beyond our control. Factors such as a high volume of orders, peak seasons, or unforeseen disruptions in postal services can occasionally impact the expected delivery times. We kindly ask for your understanding and patience in such situations. To keep you informed, we will make every effort to communicate any known delays or issues that may affect your order. You can stay updated by regularly checking our website or by reaching out to our customer support team for assistance. We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we will do everything within our control to minimize any inconvenience caused by unforeseen circumstances Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer flat/standard rate shipping   International Shipping We offer international shipping . Shipping charges for your order will be calculated and displayed at checkout.   How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at bikervibeshop@bikervibe.com with your name and order number, and we will look into it for you. Refunds, returns, and exchanges Read Our return policy page We accept returns up to 14 days after delivery (if the item is accepted as a complaint as stated in the Refund Policy) if the item is unused and in its original condition, and we will refund the order amount minus the shipping costs (excluding the postage you paid at the time of purchase ) for refund. In the event that your order arrives damaged in any way, please email us as soon as possible at bikervibeshop@bikervibe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.   If you have any further questions, please don’t hesitate to contact us at bikervibeshop@bikervibe.com

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Return Policy

You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bikervibeshop@bikervibe.com Please note that returns will need to be sent to the following address: bikervibeshop@bikervibe.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at bikervibeshop@bikervibe.com Damages and issues The exchange can be facilitated if the product you received is damaged. In such cases, we kindly request that you provide us with clear photographic evidence of the damage. This evidence will enable us to assess the situation promptly and ensure a smooth resolution. Once we have reviewed the evidence, we will arrange for a new product to be delivered to you as soon as possible. Additionally, if the wrong design was printed on the product compared to what you had originally ordered, we sincerely apologize for the error. We kindly ask you to reach out to our customer support team and provide details along with supporting evidence. Once we have verified the mistake, we will promptly arrange for a new product with the correct design to be sent to you. We understand the importance of customer satisfaction and strive to provide exceptional products and service. While we are unable to accept returns or exchanges based on sizing or personal preferences due to the customized nature of our products, we are committed to resolving any issues that fall within the scope of damaged items or incorrect designs. Thank you for your understanding and cooperation in adhering to our policy. We value your trust in us and aim to ensure that you receive a high-quality, accurate product that meets your expectations.  Exceptions / non-returnable items At our store, we take pride in crafting products that are made specifically for you. Please note that as a result of the customization process, items in our store are considered personalized and, therefore, cannot be returned due to reasons such as wrong size or personal dislike. Since each product is made to order and tailored to your unique specifications, we are unable to accept returns or exchanges based on size discrepancies or personal preferences. We highly recommend reviewing the size chart provided on the product page and double-checking your measurements before placing an order to ensure the perfect fit. Customer satisfaction is our top priority. We provide accurate product descriptions and detailed size guidelines to assist you in making informed decisions. If you have any questions or concerns regarding sizing or customization options, please feel free to contact our customer support team before placing your order. They will be more than happy to assist you in selecting the right product for your needs. We appreciate your understanding and cooperation in this matter. Our goal is to ensure that you receive a high-quality, personalized product that exceeds your expectations. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, if the item is damaged  or if the wrong design was printed than the one you wanted and ordered. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at bikervibeshop@bikervibe.com

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Terms of Service

Last updated: This website is operated by bikervibe.com Throughout the site, the terms “we”, “us” and “our” refer to BikerVibe. BikerVibe offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 – PRODUCTS OR SERVICES (if applicable) Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any

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Privacy Policy

Last updated: (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at Information Collection And Use While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to: Name Email address Telephone number Address Log Data We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. Google AdSense & DoubleClick Cookie Google, as a third party vendor, uses cookies to serve ads on our Service. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.Here You can se our Cookies Policy We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Service Providers We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately. Compliance With Laws We will disclose your Personal Information where required to do so by law or subpoena. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us at  bikervibeshop@bikervibe.com

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